Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require an email copy of your order confirmation. 

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within seven working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially credited.

Next contact your bank. There is often some processing time before a refund is credit.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Warranties 

Apple Items (12 Months)
Samsung Tablets & Phones (24 Months)
Outlet – Open Box Products (14 Days) 
Accessories (12 Months)

Shipping returns

To return your product, you should mail your product to: Laxton House 191 Lincoln Road, Peterborough PE1 2PN.

The returns form has been included at the bottom of this page. Please note: you must complete a separate returns form for each product. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@wautech.co.uk for questions related to refunds and returns.